Politique de remboursement
At Wynorix, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return process.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, please make sure your return request is submitted within the return period and that the item meets our return conditions.
Return Conditions
To qualify for a return, items must be:
- Unused and unworn
- In their original condition
- Free from stains, odors, washing marks, or damage
- Returned with original tags and packaging when applicable
Items that do not meet these conditions may not be accepted for return or may be subject to a partial refund.
How to Request a Return
To start a return, please contact our customer support team with your order number and the reason for your return.
Once your return request is approved, we will provide you with the return instructions and any necessary information.
Please do not send items back before receiving return approval from our customer service team.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
We recommend using a tracked shipping service when returning your package, as we cannot be responsible for items lost during return transit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order number and photos of the item so our team can review the issue and provide the best solution.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.
If your return is approved, your refund will be processed to your original payment method.
Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including used personal items and products that cannot be resold in their original condition.
Sale items or promotional items may have different return conditions unless otherwise stated.
Exchanges
If you need a different size or style, please contact our customer support team. We will help you find the best solution based on product availability.
In many cases, the fastest way to receive a replacement item is to return your original order and place a new order.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team.
Email:
lris4498@outlook.com
We aim to respond to all inquiries within 24–48 business hours.
Thank you for choosing Wynorix.